I wrote about Kevin Smith’s encounter with Virgin America a couple of days ago. The more I think about his experience, and the more I hear the story told from various angles (including variations of his own), the more I’m inclined the believe that the flight he was late for and refused carriage on was simply the fault of his careless concierge service.
A third-party concierge service always is always obligated to ensure passengers are at the boarding gate in accordance with the terms of carriage of service that – in the case of Virgin America - clearly states that passengers are required at least 15-minutes prior to boarding. It doesn’t matter how early you arrive at the airport (as Smith constantly states), it’s how late you are at the gate that matters. Smith seems to acknowedge this fact in the TV interview below.
Not unlike the timing of Kevin’s dummy-spit with SouthWest (impeccably timed to coincide with the release of a new movie), the Virgin America dummy spit coincides with a new comedy club promotion. Some have suggested that it’s just his way of creating TV demand and interest in a new podcast he’s recording.
Here’s some audio from Smith’s Plus One Podcast. It’s edited down to just include his take on the incident at JFK. If you’re interested in hearing the whole thing, you can do so from his Smodcast website or iTunes. Note that Smith’s audio includes very graphic and explicit language.
At least one correction to my post yesterday is that Smith flew with United Airlines back to Los Angeles – not Virgin America.
Could Virgin America have been more accommodating? Of course so… but that’s not the point.