United, Continental. We have the urge… the urge to merge.

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In case you’ve been living underground the last few days, United Airlines and Continental Airlines have announced a merger that will make it the worlds’ largest airline, surpassing Delta in size, and creating a single brand that will service 370 destinations in 59 countries. The deal, expected to close by the end of the year, […]

The Day United Airlines Twitter was Hijacked

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There are a number of risks associated with using third party applications to manage online relationships with customers. We blogged about the risks associated with short URL services a few days ago, but that one topic doesn’t come close to articulating the potential dangers of using multiple social (and other) platforms to manage data and/or […]